Frequently Asked Questions

Thank you for considering a forever keepsake! Once you find the piece you love, purchase it through our website. If you’re located outside Buffalo, NY, you can send your breastmilk or other materials through the mail. Place your materials in a securely sealed, double-bagged ziplock bag labeled with the same full name listed on your order. Include your full name, order date, and order number. The process is simple, and our team will keep you included as your piece is being crafted. You can also visit our Instagram for inspiration, add-on ideas, and new styles.

No, your breastmilk does not need to be fresh. Previously frozen breastmilk may be sent, although it is not recommended because of the uncertainty of leakage during shipment. Please package your materials carefully and contact us if you have questions before sending them.

Yes! Custom orders are welcome. Please email wny_keepsakes@yahoo.com to discuss the details of your idea.

Yes! Depending on the piece, ashes, placenta, a baby’s lock of hair, and multiple sentimental materials may be used together. If you have a specific material or combination in mind, please include your request on the Contact form or email wny_keepsakes@yahoo.com so our team can discuss your options.

There is no general deadline to send your materials unless you need your jewelry by a particular date. If you have a deadline, please discuss it with our team during your inquiry so timing can be considered.

Please place your order through the WNY Keepsakes website first. For order questions or shipping guidance, email wny_keepsakes@yahoo.com. General guidance: approximately 1–2 ounces of breastmilk per jewelry pendant or ring is requested, though smaller amounts may sometimes be usable. Place milk in a milk collection bottle or a securely sealed, double ziplock bag. Label with your full name, order date, and order number. Use a trackable shipping service. Please contact us to confirm the current mailing address and exact requirements before sending.

The general guidance requests approximately 1–2 ounces per pendant or ring. A minimum of 10 ml may be sufficient for some keepsakes. If you have a limited amount of milk, please contact us before sending it.

WNY Keepsakes no longer returns leftover breastmilk because of potential leakage and odor during shipment. Unused dried materials such as hair, placenta, and umbilical cord material may be returned upon request. Contact us to discuss your specific materials. Breastmilk and stones cannot be returned.

For orders within the United States, please allow approximately 6–9 weeks for your keepsake to be completed, shipped, and delivered after we receive your materials. Solid 10k, 14k, or 18k gold orders may take approximately 10–12 weeks. During the holiday season, please allow at least 10 weeks unless expedited or holiday shipping has been arranged. These are estimates; delivery by a specific date cannot be guaranteed.

Different pieces use different metals and finishes. Depending on the design, options may include plated materials and solid gold in options such as 10k and 14k. Please specify your preference when inquiring and check the options listed on your chosen product.

Gold-filled jewelry generally has a brighter, shinier appearance and is considered an affordable alternative to solid gold. Gold-tone stainless steel tends to have a darker or less bright appearance. Construction, finish, and durability depend on the specific piece. Please check the product details or contact our team for clarification about the metal used in a particular design.

Your keepsake deserves thoughtful care. Avoid water and condensation; do not swim, bathe, shower, use a sauna, or exercise while wearing your jewelry. Keep away from direct sunlight and heat; store in a cool, dark place such as a jewelry box or airtight ziplock bag. Avoid lotions, creams, powders, essential oils, and household cleaning products. Remove before heavy chores, gardening, or visiting the beach. Keep away from children and animals.

Exposure to water or chemicals can affect certain jewelry finishes and may contribute to tarnishing or green discoloration on the skin. Stop wearing the piece if you notice irritation or discoloration, gently clean it according to the care guidance for its specific material, and contact our team for advice. Do not apply cleaning products or coatings without confirming they are suitable for your particular piece.

WNY Keepsakes does not issue refunds under any circumstances once an order has been placed. Because each keepsake is handcrafted and customized, completed pieces cannot be returned. Each order is unique, and natural variations may occur, including air bubbles, dots, or differences in translucency. Breastmilk and stones cannot be returned. Refunds or exchanges are not offered for buyer’s remorse or if a customer changes their mind after purchase. Products received free of charge or at a discount through a content creator promotion are not eligible for refunds.

No. Completed keepsakes are handcrafted and customized, so returns are not accepted.

No. Refunds and exchanges are not offered for buyer’s remorse or if you decide after purchase that you would prefer a different piece.

No. WNY Keepsakes cannot return breastmilk or stones. Please send only materials you are comfortable using for your keepsake.

No. Products provided free of charge or at a discount through a content creator promotion are not eligible for refunds.